Below you will find answers to the most commonly raised questions. In case your question is not answered in below list, please contact us directly here or use our contact form.


How is production approved?

Generally, approval is made on the basis of a detailed layout. In case of special custom-made productions, large quantities and on special customer request, a physical sample can be produced in advance for approval. Optionally, an independent on-site inspection at supplier can also be commissioned.

Do I have to create an artwork?

No. Usually, you only submit the logo file(s) with detailed pantone colors and possible requests on logo position/size when placing the order. We will then provide a detailed artwork for approval. Should you wish to create a layout in advance, we will gladly send you corresponding blank layouts. These can also be downloaded in product area after customer login.

Which requirements must print data meet?

Please provide all texts, vector graphics and logos converted into curves or paths for PC in .ai- .eps or .pdf format. Color details in Pantone. Photos/pictures in 1:1 size in min. 300 dpi resolution. Allover motifs with 3 mm bleeding – unless otherwise stated.


How long is delivery time?

Delivery times vary a lot depending on product and design. Further major criteria are quantity, finishing, place of production and means of transportation. The usual delivery time after production release is as follows:

  • Stock items: approx. 1 – 3 days – depending on time of placing the order and shipping
  • Airfreight: approx. 4 – 6 weeks, most common shipping way/delivery time
  • Seafreight: approx. 10 – 12 weeks, usually suited for large quantities
  • Express/fix delivery deadline: by arrangement

European products can be delivered much faster. We will gladly give you specific delivery time on your desired product.

Is neutral shipping possible?

Yes. For neutral shipping we need your completed delivery note. On request, we can also issue a neutral delivery note to delivery address specified by you stating your details as sender.